Returns & Exchanges
At Groupie, we want you to love your look, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags attached. Whether the fit isn't right or you've changed your mind, we've made our return process as seamless as your style.
Initiate Your Request
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Drop Off Package
Hand over your return package to any authorized carrier location or schedule a pickup at your convenience.
Receive Refund or Credit
After our warehouse inspects the items, we will issue a refund to your original payment method or send out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing